Policies & Terms
I accept payment via bank transfer for Indonesia only. For all international orders I accept payments via Paypal as well as Credit Card using Paypal .
Please note that you can pay through paypal even if you do not have an account, simply using your credit card and the Guest Checkout feature.
Just click “Pay with PayPal” and you will be redirected to a secure PayPal page where you can enter your personal information, your credit card information, review your order, and that’s it.
Any duties or taxes are the responsibility of the buyer, I do not ship as “gifts”. I expect full payment before I send the order.
Orders are shipped within 1-5 days after payment is received.
MADE-TO-ORDER items require 2 to 3 weeks, and will be made after payment is received.
I do not ship as “gifts”.
Items are sent by JNE Indonesia or EMS International with tracking code. You may need to provide signature on receipt, therefore please leave your phone number when ordering to ensure a speedy delivery.
All orders are send in a secure packaging and I send out shipping notification after shipping is done.
Postage rate depends on the item’s weight. I currently offer free shiping in Indonesia only.
I cannot be held responsible for missing items but I will attempt to rectify the situation and will use my discretion as best as I can.
In the unlikely case that you do not like your purchase please read:
All returns must be reported to me within 2 days of receipt of your shipment.
Your return must be approved by me. You will receive a return claim number.
Do not return product unless you have an approved claim number. Product must be in original package, unused, and in salable condition. We will do a bank transfer or Paypal refund for the amount you paid minus the shipping costs. Sorry, we cannot refund shipping charges or postage.
Your return order must be shipped and received by me within two weeks of receiving your claim number. If your order comes after the three weeks time frame STRAW reserves the right to refuse your return.
I accept exchanges up to 2 days after you receive your STRAW order. It must be in the same resalable condition you received it. Your exchange must be approved by me.
Contact me at aylin [!at] strawthelabel.com with the subject line “EXCHANGE” and let me know that you would like to exchange your bag and you will receive an exchange authorization number. After you receive your authorization number, you may mail your bag back in it’s original packaging. Once we receive your item you will be issued a store credit. You will need to pay for the return shipping of your initial order and of the new bag as these fees go directly to our carrier Pos Indonesia. Your exchange order must be shipped and received by me within three weeks of receiving your claim number. If your order comes after the three week time frame STRAW reserves the right to refuse your return.
Please check all information concerning dimensions, color, delivery delay before you purchase and feel free to ask questions if something appears unclear.
All custom requests and made to order items (shorter or longer straps, extra buttons etc.) are NON REFUNDABLE!
If you like an item and wish to buy in bulk minimum order USD 1000 (total order not per item), please contact aylin [!at] strawthelabel.com for wholesale price
CONDITIONS OF USE
Welcome to our online store! STRAW and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit STRAW or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of STRAW or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of STRAW, with copyright authorship for this collection by STRAW, and protected by international copyright laws.
STRAWs trademarks and trade dress may not be used in connection with any product or service that is not STRAWs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits STRAW. All other trademarks not owned by STRAW or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by STRAW or its subsidiaries.
LICENSE AND SITE ACCESS
STRAW grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of STRAW. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of STRAW. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of STRAW and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing STRAWs name or trademarks without the express written consent of STRAW. Any unauthorized use terminates the permission or license granted by STRAW. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of STRAW so long as the link does not portray STRAW, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any STRAW logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. STRAW and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. STRAW reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant STRAW and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub license-able right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant STRAW and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify STRAW or its associates for all claims resulting from content you supply. STRAW has the right but not the obligation to monitor and edit or remove any activity or content. STRAW takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from STRAW are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
STRAW and its associates attempt to be as accurate as possible. However, STRAW does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by STRAW itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY STRAW ON AN “AS IS” AND “AS AVAILABLE” BASIS. STRAW MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, STRAW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STRAW DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM STRAW ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. STRAW WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting STRAW, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and STRAW or its associates.
Any dispute relating in any way to your visit to STRAW or to products you purchase through STRAW shall be submitted to confidential arbitration in the Republic of Indonesia, except that, to the extent you have in any manner violated or threatened to violate STRAWs intellectual property rights, STRAW may seek injunctive or other appropriate relief in any state or federal court in the Republic of Indonesia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of Indonesia Law. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVER-ABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to STRAW. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever-able and shall not affect the validity and enforce-ability of any remaining condition.